General terms and conditions
OVERVIEW
This website is operated by Taylor and Vale. Throughout the site, the terms "we", "us", and "our" refer to Taylor and Vale. Taylor and Vale offers this website, including all information, tools, and services available from this site, to you, the user, provided that you agree to all terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and policies referenced herein and/or available via a hyperlink. These Terms of Service apply to all users of the Site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content creators.
Please read these Terms of Service carefully before using our Website. By visiting or using the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you may not use the services offered by Taylor and Vale. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. By continuing to use or visit the website after changes are posted, you agree to be bound by those changes.
Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE SHOP TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority, or that you are the age of majority and have given us permission for any of your minor dependents to use this website.
You may not use our products for any illegal or unauthorized purposes and may not violate any laws in your jurisdiction (including, but not limited to, copyright laws) when using the Service.
You may not transmit any worms, viruses, or any other destructive code.
Violation of any of the Terms will result in the immediate termination of our Services and possible notification to the authorities.
SECTION 2 - GENERAL TERMS
We reserve the right to refuse service at any time and for any reason.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of or access to the Service, or any contact on the website through which the Service is provided, without our express written permission.
The headings used in this Agreement are for convenience only and shall not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We do not accept responsibility if the information on this website is not accurate, complete, or current. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete, or up-to-date information sources. Any reliance on the material on this website is at your own risk.
This website may contain certain historical information. Historical information is necessarily not current and is provided for reference only. We reserve the right to modify the content of this website at any time. However, we are not obligated to update the information on our website. You agree that it is your responsibility to monitor changes to our website.
We collect reviews from real customers but may not display all reviews, using them instead as feedback to improve quality and service.
SECTION 4 - CHANGES TO SERVICES AND PRICES
The prices of our products may change without prior notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We are not liable to you or any third party for any changes, price changes, suspension, or discontinuation of the Service.
SECTION 5 - DELIVERY
We currently ship to all locations within the United Kingdom. Shipping rates and estimated delivery times are available on our Shipping Policy page.
SECTION 6 - REFUSAL OF DELIVERY
If an item is delivered to a pickup point (after you were not home) and you do not collect it within the agreed timeframe, this will be considered a refusal of the order.
SECTION 7 - RETURN POLICY
Our Return and Refund Policy outlines the terms under which you can return or exchange an item. Please refer to our Return and Refund Policy page for details.
SECTION 8 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available only online through the Website. These products or services may be available in limited quantities and can only be returned or exchanged in accordance with our return policy.
Every effort is made to ensure that the colors and images of our products displayed in the store are as accurate as possible. However, we cannot guarantee that the colors will be displayed correctly on your computer screen.
We reserve the right, but are not obligated, to limit the sale of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of products or services we offer. All product descriptions or product prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.
We do not guarantee that the quality of products, services, information, or other materials purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
SECTION 9 - BILLING AND ACCOUNT INFORMATION ACCURACY
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we will attempt to notify you via the email and/or billing address/phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 10 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we do not have control or influence. You acknowledge and agree that we provide access to these tools "as is" without any warranties, representations, or conditions and without any endorsement. We accept no liability for your use of third-party optional tools.
Your use of any optional tools offered through the Website is at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms on which the tools are offered by the relevant third-party providers.
We may also, in the future, offer new services and/or features through the Website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.
SECTION 11 - THIRD-PARTY LINKS
Certain content, products, and services available through our Service may include materials from third parties.
Third-party links on this Website may direct you to third-party websites that are not affiliated with us. We are not responsible for evaluating or examining the content or accuracy, and we do not warrant and will not be liable for any materials or websites of third parties or any other materials, products, or services of third parties.
We are not liable for any damage or loss related to the purchase or use of goods, services, resources, content, or any other transactions in connection with third-party websites. Please read the third-party’s policies and practices carefully and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns, or questions about third-party products should be directed to the third party.
SECTION 12 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send creative ideas, suggestions, proposals, plans, or other material to us online, via email, by mail, or otherwise (collectively "Comments"), in response to our invitation (e.g., a review) or without an invitation, you agree that we may, at any time, edit, copy, publish, distribute, translate, and otherwise use all Comments you submit to us in any medium. We are not obligated to (1) keep comments confidential, (2) pay compensation for comments, or (3) respond to comments.
We have the right, but not the obligation, to monitor, edit, or remove content that we deem, in our sole discretion, to be illegal, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that infringes on the intellectual property rights of any party or violates these Terms of Service.
You agree that your Comments will not infringe on the rights of any third party, including copyright, trademark, privacy, personal, or other proprietary rights. Furthermore, you agree that your Comments will not contain any defamatory, illegal, offensive, or obscene material or viruses or other malware that could disrupt the operation of the Service or any related website. You may not use a false email address, impersonate someone other than yourself, or otherwise mislead us or third parties regarding the origin of a Comment. You are solely responsible for the Comments you make and their accuracy. We accept no responsibility or liability for any Comments posted by you or any third party.
SECTION 13 - PERSONAL DATA
The provision of personal information through Taylor and Vale is subject to our Privacy Policy. Click here for our privacy policy.
SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our Website or Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on a related website is incorrect at any time without prior notice (including after you have placed your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including but not limited to pricing information, unless required by law. No update or refresh date applied to the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 15 - PROHIBITED USE
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to provide false or misleading information;
(g) to upload or transmit viruses or other types of malicious code that may affect the functionality or operation of the Service or any related website, other websites, or the internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for obscene or immoral purposes; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the internet.
We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited uses.
SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without notice.
You expressly agree that your use of, or inability to use, the Service and/or Products is at your own risk. The Service and all products and services provided to you through the Service are (unless expressly stated by us) "as is" and "as available" for your use, without any warranties, representations, or conditions of any kind, either express or implied, including but not limited to the implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Taylor and Vale, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, missed savings, loss of data, replacement costs, or any similar damage, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any product obtained through the Service, or for any other claim related in any way to the use of the Service or any product, including but not limited to errors or omissions in the Content or any loss or damage of any kind incurred as a result of the use of the Service or any Content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of the possibility of such damage.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Taylor and Vale and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney fees, made by a third party due to or arising out of your violation of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms of Service, and such determination shall not affect the validity and enforceability of any other provisions.
SECTION 19 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement in all respects.
These Terms of Service will remain in effect until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or by ceasing to use our website.
If, in our sole judgment, you fail to comply with any term or provision of these Terms of Service, or if we suspect that you have failed to comply, we may terminate this Agreement at any time without notice and you will remain liable for all amounts due up to the termination date; and/or we may deny you access to our Services (or any part thereof) accordingly.
SECTION 20 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, all prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 22 - CHANGES TO THE TERMS OF SERVICE
You can view the most recent version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of our website or Service after the posting of any changes to these Terms of Service will be considered as your acceptance of those changes.
SECTION 23 - CONTACT INFORMATION
Got a question? We are here for you 6 days a week and will answer all your queries!
If you need to return a product or have any questions, we are ready to assist you!
In addition to filling out the contact form, you can reach us in various ways, see below:
Contact:
Email: info@taylorandvale.com
Phone: +31 6 13 18 85 59