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FAQs
- Order Cutoff Time: 11:00 PM (GMT-08:00) Pacific-standaardtijd (Vancouver)
Orders placed after this time will be processed on the next working day. - Handling Time: 1–2 business days (Monday to Friday)
After your order is processed, it is handed off to our shipping carrier. - Transit Time: 3–5 business days (Monday to Friday)
Please note that delivery times may vary based on carrier performance or external factors. - Total Delivery: The delivery time is typically between 4 - 7 business days (Monday to Friday).
We offer free shipping for all orders within Canada.
We offer a 30-dayreturn policy. You have 30 days from the date you receive your order to initiate a return.
Once we receive and approve your return, your refund will be issued to your original payment method.
Refunds typically appear within 10 business days, depending on your bank or payment provider.
Currently, we ship only within Canada.
We are working towards expanding our shipping destinations in the future
Our support team is here to help!
You can reach us by using the details below:
Contact:
Email: info@taylorandvale.com
Phone Number: +31 6 13 18 85 59
Business Address: Wielewaalplein 5, 2566WX, Den Haag, South Holland, The Netherlands
Company Name: LVD Services
Trade Number: 94797471
VAT Number: NL005109118B85
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM (GMT-08:00) Pacific-standaardtijd (Vancouver).